Conclusion of the travel contract

1.1. By booking (travel registration), the customer makes a binding offer to conclude the travel contract.

1.2. Bookings can be made verbally, in writing, by fax, or electronically (email, internet). Bookings made in writing or by fax must be made using the tour operator’s booking form.

1.3 The user can send an inquiry through a dedicated form available on the platform. This form allows users to request details and availability of services from the car wash stations. Once the inquiry is submitted, the respective service provider will review the request and respond directly to the user with further details, including pricing and scheduling options. Payments are handled directly between the user and the service provider, and are not processed through the platform.

1.4. The contract is concluded when the customer receives the booking confirmation from the tour operator. It does not require any specific form. At or immediately after the conclusion of the contract, the tour operator will send the customer a written travel confirmation. The tour operator is not obliged to do this if the customer makes the booking less than 7 working days before the start of the trip.

1.5. The tour operator’s contractual obligation to provide services is determined by the travel description in conjunction with the booking confirmation and all additional information provided by the tour operator for the respective trip.

1.6. If the content of the travel confirmation differs from the content of the registration, this constitutes a new offer from the tour operator, to which the tour operator is bound for a period of 10 days. The travel contract is then concluded on the basis of this new offer if the customer declares acceptance within this period. The customer can declare acceptance expressly or by means of a conclusive declaration, such as by making a deposit, paying the remainder, or commencing the trip.

1.7. Travel agents (e.g. travel agencies) and service providers (e.g. hotels, transport companies) are not authorized by the tour operator to make agreements, provide information, or make assurances that change the agreed content of the travel contract, go beyond the services contractually promised by the tour operator, or contradict the travel advertisement.

1.8. Local and hotel brochures as well as internet advertisements that are not published by the tour operator are not binding for the tour operator’s obligation to provide services unless they have been made the subject of the travel advertisement or the content of the tour operator’s obligation to provide services by express agreement with the customer.

1.9. The tour operator saves the contract text and sends the order data to the customer in writing. The tour operator’s terms and conditions can also be viewed by the customer at any time at http://www.wordpress-649903-3750568.cloudwaysapps.com/agb/.

2 Terms of payment

2.1. After the contract has been concluded, a deposit of 20% of the travel price is due. The remaining payment is due 30 days before the start of the trip, provided the trip can no longer be canceled for the reasons stated in Section 5. Payments can be made by bank transfer or credit card.

2.2. In the case of short-term registrations less than four weeks before the start of the trip, the total travel price is due immediately upon booking and must be paid to the tour operator.

2.3. If the customer does not make the deposit and/or the remaining payment in accordance with the agreed payment deadlines, the tour operator is entitled to withdraw from the travel contract after issuing a reminder with a deadline and to charge the customer with cancellation costs in accordance with Section 5.

2.4 The customer can make payments by credit card or bank transfer.

3 Services

3.1. The services that are contractually agreed upon are determined from the service descriptions in the brochure and/or on the tour operator’s website and the information relating to this in the travel confirmation. The information contained in the brochure or on the website is binding for the tour operator.

3.2 The tour operator expressly reserves the right to declare a change to the information in the brochure prior to the conclusion of the contract for objectively justified, significant, and unforeseeable reasons, of which the customer will be informed before booking.

3.3. If an individual travel itinerary is put together at the customer’s request, the obligation to provide services arises exclusively from the corresponding specific offer to the customer and the respective registration confirmation.

3.4 Third parties are not authorized to make promises and/or agreements that deviate from the travel conditions or the tour operator’s advertisements.

3.5. Services that are booked directly by the customer from third-party companies are not included in the tour operator’s scope of services (e.g. sightseeing, transfers, excursions, tours, exhibitions, etc.).

4. Changes in services and prices

4.1. The tour operator reserves the express right to declare justified changes to services and prices before the contract is concluded. A pre-contractual price adjustment may be necessary in particular for the following reasons: a) due to an increase in transport costs, charges for certain services such as port fees, or a change in the exchange rates applicable to the trip in question after the offer has been published, b) if the package trip requested by the customer and advertised in the offer is only available by purchasing additional quotas after the offer has been published.

4.2. Changes or deviations of individual travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and which were not brought about by the tour operator in bad faith, are only permitted if the changes or deviations are not significant and do not affect the overall structure of the booked trip.

4.3. The tour operator undertakes to inform the customer of any changes and/or deviations in services immediately in accordance with Section 651f II BGB on a permanent data medium. In the event of a subsequent, significant change to an essential travel service, the customer is entitled to withdraw from the travel contract or to request participation in an equivalent trip if the tour operator can offer such a trip from its range at no extra cost. If necessary, the customer will be offered a free rebooking.

4.4. Any warranty claims remain unaffected if the modified services are defective.

5 Cancellation by the customer before the start of the trip

5.1. The customer can withdraw from the trip at any time before the start of the trip. The cancellation must be declared to the tour operator at the address specified in these terms and conditions. If the trip was booked through a travel agency, the cancellation can also be declared to the agency. The customer is recommended to declare the cancellation in writing on a permanent data medium (e.g. email).

5.2. If the customer withdraws before the start of the trip or does not start the trip, the tour operator loses the right to the travel price. Instead, the tour operator can, if the cancellation is not his responsibility or if there is a case of force majeure, demand appropriate compensation for the travel arrangements made up to the time of cancellation and their expenses depending on the respective travel price.

5.3. The compensation will be calculated according to the time of receipt of the customer’s cancellation notice and as a percentage of the travel price as follows, unless otherwise specified in the offer:

• up to 30 days before departure = 20%
• from the 29th to the 22nd day before departure = 40%
• from the 21st to the 15th day before departure = 60%
• from the 14th to the 7th day before departure = 70%
• from the 6th to the 1st day before departure = 90%
• on the day of departure or in case of non-arrival = 95%

5.4. In any case, the customer remains free to prove to the tour operator that no damage was incurred or that the damage was significantly lower than the flat rate demanded by the tour operator.

5.5. The tour operator reserves the right to demand higher, specific compensation instead of the above-mentioned flat rates, provided that the tour operator can prove that it has incurred significantly higher expenses than the applicable flat rate. If the tour operator makes such a claim, the tour operator is obliged to specify and provide evidence of the compensation demanded, taking into account any expenses saved and any other use of the travel services.

6 Rebookings

The customer has no right to make changes to the travel date, travel destination,